About Our Returns Policies

The majority of our Insights books are sold through Amazon.com and therefore customers who choose to buy through Amazon are protected under the general refund policy that Amazon maintains. Amazon, in most cases, offers returns for most items within 30 days of receipt of delivery and we are in full support and in partnership with that returns policy.

In cases where a refund is approved, Amazon will issue a full refund to the customer, (for a product shipped by and bought through Amazon), within a maximum of 14 days and confirm it with an automated e-mail. In certain circumstances refund time frames may be longer. You can see the refund in your bank account or credit card statement, within a maximum of 7 business days after the refund is issued. In certain circumstances, refund timeframes may be longer.

You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality and these rights are fully protected whether you choose to order books from us directly or through Amazon.

Mistaken Returns

Please ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.

If you have accidentally sent the wrong item to Amazon, then you must contact them directly as Amazon cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Amazon.

Statutory Cancellation Right

You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item (please see clause 2 of Amazon’s Conditions of Use & Sale for the full instructions on cancellation and further information on your right of cancellation). To exercise your cancellation right please visit Amazon’s Returns Support Centre.

Our Voluntary Returns Policy

As well as your statutory cancellation rights described above, you can return most products from the Amazon sites to Amazon within 30 days of receipt of the products if the products are in an unused and undamaged condition.

Please note that this returns policy doesn't affect your statutory rights and therefore doesn't affect your right of cancellation as described above.

Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs of use or damage or a refund will not be approved.